Effective Date: 7th November 2024
Last Updated: 7th November 2024
munchd ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the munchd mobile application ("App") and our services ("Services").
By using munchd, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
1.1 Personal Information
We collect certain personal information to process your orders. This information may include:
Name
Email address
Phone number
Delivery or billing address
1.2 Location Data
With your permission, we collect location data to show businesses in your area and sort them by proximity. This information is used solely to improve your experience within the App and is not shared with third parties for advertising.
1.3 Payment Information
Payments are processed by third-party providers, including Stripe and Square, depending on the business you are ordering from. Payment information is securely handled by these providers, and munchd does not store credit card information on its servers.
1.4 Order History
We store details of your past orders for your convenience, allowing you to view previous orders and reorder if desired.
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing: To fulfil and deliver orders and communicate order status.
Account Management: To manage your account, enable login, and support account-related functionality.
Location-Based Service: To list available businesses sorted by distance.
Customer Support: To respond to your inquiries, resolve issues, and improve our Services.
Compliance: To comply with legal obligations, such as responding to valid legal requests or court orders.
Note: munchd does not use your data for marketing, promotional communications, or advertising.
3. Sharing Your Information
We may share your personal information in the following circumstances:
With Restaurants: Your information is shared with the business you place an order from to process and fulfil your order.
Service Providers: We work with payment processors (Stripe and Square) to facilitate payment transactions securely.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests, as required.
4. User Rights and Choices
4.1 Accessing and Updating Information
You may access and update certain information directly in your account settings within the App.
4.2 Account and Data Deletion
You may request to delete your account and associated data by contacting us at cs@munchd.io. Upon receiving a deletion request, we will delete your data within a reasonable timeframe unless further retention is required by law.
4.3 Opting Out
Location Tracking: You may choose to disable location services at any time by adjusting the settings on your mobile device. Note that disabling location data may affect the functionality of the App.
Marketing and Communications: munchd does not use data for marketing purposes, so no opt-out is necessary.
5. Security of Your Information
We take data security seriously. munchd uses Wix Security to implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, or loss. For more information on Wix security, please refer to the Wix Security Overview.
6. Data Retention
We retain your personal data as long as you maintain an account with us. Upon account deletion, your data will be permanently removed from our systems, except where further retention is required by law.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will notify you by updating the Effective Date at the top of this Policy. Your continued use of munchd after any changes indicates your acceptance of the updated Policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: cs@munchd.io
Address: 82 Park St, Dundalk, Co. Louth, A91 EC85
By using munchd, you acknowledge that you have read, understood, and agree to this Privacy Policy.